General
Questions:
What is a chatline?
Chatlines
are the best places to meet singles in your
area. Callers are able to meet great men
and women without leaving home. There are millions
of members and thousands are joining dailly.
What must I do to get started?
When
you order Custom Personals, you'll have access to our "Client Help"
page which provides a link to our easy-to-follow manual.
The following must also apply:
• You must be legally able to conduct business
in the US
• You must have a US checking account
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Features:
Can I see how much
money I'm making?
Yes.
You're able to log into your account and
check your earnings at anytime.
Can
I see how many new callers I'm getting?
Absolutely.
Log in and check the stats.
What
is the best way to grow my business?
Do a few small promotions to check your stats. When you find what works best for you, repeat the same steps.
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Technical
questions:
Do you know why I'm getting
a busy signal?
A lot of components that make up
a phone/data network has to work together.
A problem can occur from the point at which your
toll number is dialed to the point where it reaches
our network. If you encounter a busy signal,
contact Customer Service so they can help
troubleshoot the problem. If Custom Personals
is producing a busy signal, our technical
staff will know about it right away. Our system
is equipped with our very own monitering capability.
All of our voice systems are checked to
ensure that they are up and running 24/7.
How secure is it for me to store information
on your computers?
Your
data is stored on the same secure servers
that we use to administer our business
so we have an extra incentive to be sure that
all information is highly protected. Our secure
servers use advanced encryption and password
protection. All storage equipment is monitored
by our highly trained staff and all data
on our servers is backed up every 15 minutes.
Where are all the servers and information
stored?
All
servers are stored in the best location and with the best amenities:
- Carrier-class hosting facilities with customized design,
expedient implementation, power and back-up
power supplies, temperature and humidity
controls and fire suppression systems
- Large nationwide footprint with locations in prime
metropolitan areas
- 24x7 Technical Services available on a time-used
basis to support our equipment
- 24x7 onsite physical security, including security
guards, motion detectors, security cameras,
individually locking cabinets and cages
and card-key access
- 24x7 monitoring of systems and services
- 24-hour access (with security escort where necessary)
All
of your data (name, address,
banking info. etc) is stored in a fast
(replicated) database on our server. It is
saved (real time) onto a second backup
drive. Every 15 minutes, the data is saved
to a text file on a third drive. Each night,
the data is saved again to another hard drive
on a different server. Finally, each week,
all your information is transferred to DAT
tape.
We've taken a number of precautions
to ensure that your data is safe.
How often will I have to pay for software
updates?
How
does never sound?
That's
the beauty of hosting Custom Personals
on our own servers and linking it to your web
site. We update the software for you automatically when new versions and features are available.
This
means that you get all of the new features and updates FREE and don't
have to install them yourself…we do it automatically for you.
How long does it take to activate
Custom Personals?
Once
you've ordered Custom Personals, you'll
only be minutes away from a whole new income
stream. Your login and client help information is e-mailed directly
to you so that you can get started immediately. Our easy-to-follow
instructions and manual will have you up and running
in no time.
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Recordings:
Can I upload my audio files?
Yes. Do the following to upload your audio files:
- Log into your Custom Personals account.
- Click the "Help" tab.
- Select "Custom Personals Manual".
- Locate "Audio Uploads" in the TOC (Table of Contents) and follow the instructions.
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Payouts:
When will I receive my money?
When
members purchase time on your service, funds are added to your online
account. The funds are then paid to you ("payout") the following month.
For
example, if you've earned funds from member purchases in November, the
funds will be paid to you in December. Payouts are executed on the 24th
of the month unless the 24th falls on a weekend or holiday in which
case, the payout will be executed the next business day and will post
to your checking account the business day thereafter.
How are payouts issued?
Funds
are directly transfered to your bank account
via ACH (direct deposit). ACH stands for Automated Clearing House (ACH)
Network. The ACH Network is a highly reliable
and efficient nationwide electronic funds
transfer and clearing system.
The ACH Network serves 20,000 financial institutions,
3.5 million businesses, and 115 million individuals.
Electronic payments of all kinds are used
frequently by companies, institutions, government
agencies and non-profit organizations as a
safe, reliable and convenient way to conduct
business.
Can you send me a check?
Yes. We can issue your payout via checks. However, please understand that payment by direct deposit (ACH) is preferred. A check fee applies for each check issuance.
Are there any
hidden charges?
No. There are no hidden charges. You can log into your account and see
what charges exists (Account > Package Details) and what they are
for. You are responsible for paying your own taxes.
Why do I need
to provide tax ID/SSN, bank routing and account
numbers?
You are required by law to provide your tax
ID or SSN number unless we are deducting
taxes from your payout (which is not the case). If you have a US checking
account, you'll need to provide the account
and routing numbers in order to be paid by Direct Deposit.
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